Privacy Policy

The last update was on March 2021.

 

The Soap Shop respects your privacy, and we are committed to protecting it.

 

This policy describes the kinds of information we may collect from you or that you may provide to us and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies when we are in control of how data is collected, stored, and processed. (when we are the data controller.) Including the information, we collect:

  • on our Website (thesoapshop.ca), including any subdomains

  • in an e-mail or other electronic messages between you and our Website

  • via our email marketing service provider, Wix.com

  • via our Social services, Facebook and Instagram

 

It does not apply to information collected by:

  • us offline or through any other means

  • any third-party content that may be linked to or be accessible from our Website provider Wix.com

 

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it.

Our Website incorporates privacy controls affecting how we process your personal data. You can opt out of our email newsletter, request your personal information, request to update and change your personal information or request to delete your personal information. If you wish to opt-out of our mailing list or Birthday Club, you can click the unsubscribe link at the bottom of every email we send. You may make any of these requests by emailing info@thesoapshop.ca.

What information we collect and how we use it

We collect several types of information about you, including information that:

  • identifies you personally, such as name, postal address, e-mail address, telephone number, or opens or clicks within email campaigns.

  • your internet connection, the equipment you use to access our Website, and how you use our Website.

 

Data and Cookie Usage Information

As you navigate through and interact with our Website, we may use automatic data collection analytics technologies to collect certain information about you including:

  • how you interact with our Website, including what pages you visited, when you last logged into your account, and if you open or click on our email newsletters

  • information about your computer and internet connection, including your IP address, location, operating system, and browser type

 

We collect this information via Google and Wix Analytics, Wix email campaigns, and Square using cookies and web beacons. And this information helps us to improve our Website and to deliver better and more personalized service, including by enabling us to:

  • estimate our audience size

  • understand how you use our Website

  • understand what content interests you most

  • speed up your searches

  • recognize you when you return to our Website

 

The technologies we use for this automatic data collection may include:

  • cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser Cookies by activating the appropriate setting on your browser. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

  • web beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us to count users who have visited pages, opened an email, and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

 

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. If you block cookies, you will not be able to use all the features on our website. The Usage Information we collect is used to monitor and improve our website and services. Below are links that list all the cookies they use: 

 WIX.com (our website) Cookies

Google Analytics (data collection) Cookies

Subscriber and Member Information

When you subscribe to our website, you voluntarily provide us your name, physical, and email address. We collect this information on our website which saves to the Wix email web-based software and Wix CRM Client Contact Management.   

This information we collect is used to send orders to physical addresses, give out member promotions, email campaigns, advertising products, new clients subscribe to the mailing list, and join our Birthday Club. 

 

Live Chat Information

To have a better experience on our website, we have provided every visitor, member, or client Live Chat access on the right bottom of every web page. We encourage our visitors to offer questions or comments.  When they comment on content on our website, they voluntarily provide us your name, email address, and a comment. If it’s in hours of operation, we will answer the visitor promptly online otherwise, we will email them after hours with an answer. 

 

Correspondence Information

When you fill out an online sign-up form, you voluntarily provide us your name, email address, and Birthday (MM\DD). We will process this information according to the instructions you provide.

 

Transaction Information

When you make a purchase through our website, you voluntarily provide us your name, physical and email address, Phone number (optional) credit card, and/or send us an e-transfer transaction from your bank.

We collect this information via Wix (website) and our Merchant Service Provider Square.com. This information is used to supply you with the product purchased and keep accurate records of your transaction. For more information on the Squareup.com private policy please click Here

Email Newsletter or Opt-in Information

When you sign up for our mailing list or/and our Birthday Club, you voluntarily provide us your name and email address.

Additionally, when you interact with our emails through Wix, we will track which emails you open, and any links you click. From time to time, these clicks will be tracked to identify what kind of product you are purchasing or information you are downloading.

Disclosure of Your Information

We may disclose aggregated information about our website visitors (information that is not identifiable to you) without restriction.

We do not sell, rent, or share our email list containing your personal information to third parties.

However, we may disclose information that can be directly tied to you to:

  • service providers and other third parties that we reasonably use to support our business

  • fulfill the purpose for which you provide it

  • fulfill any other purpose disclosed by us when you provide the information

  • process your payment, including refunds, complaints, queries with SQUARE only to the degree necessary

 

We may also disclose your personal information:

  • to comply with any court order, law, or legal process, including to respond to any government or regulatory request

  • to enforce or apply any agreements between us, including for billing and collection purposes.

  • if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others. For example, exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

  • Promotional Offers from Us. If you do not wish to have your email address used by us to promote our own or third parties’ products or services, you can opt-out by clicking the unsubscribe link at the bottom of every email or by emailing info@thesoapshop.ca. This opt-out does not apply to information provided to us as a result of a product purchase or transaction.

Data Security and International Transfers

The Soap Shop is based in Canada but our hosting facilities and service providers are based in the United States. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure both during transfer and storage.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Website.

 

Caution and Disclosures

These terms of service and privacy policy will be periodically reviewed and updated to reflect the current functions of the site. Registered users will be notified via e-mail of material changes before they take effect. If you do not agree to the changes, you may unsubscribe to our mailing lists. The revised terms will apply to you if you continue to use our website.

 

Contact Information

This website is owned and operated by Susan Bourck from The Soap Shop, a registered liability company. Please contact us with any questions or concerns regarding this Privacy Policy below:

The Soap Shop

629 Hamilton Crescent

Cornwall, Ontario

K6H 5N5

Email: info@thesoapshop.ca

Telephone: 613-930-0468

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